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Have a question?
Don’t hesitate to contact us...

At Horizon Tea, we’re always here to assist you with any inquiries, feedback, or suggestions you may have. Whether you want to know more about our products, need help with an order, or just want to chat about tea, feel free to get in touch with us!

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Call Us

076 609 0098

Email Us

horizonceylontea@gmail.com

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FAQ

Where do you ship? – We offer islandwide shipping, ensuring that tea lovers everywhere can enjoy our premium Ceylon teas.

How long will my order take to arrive? – 2- 5 days

What are the shipping charges? – Shipping costs are calculated at checkout based on your location and order size. We offer free shipping for orders above Rs. 5000

What payment methods do you accept? – We accept a variety of secure payment options, including: Visa, MasterCard, AMEX, COD & Bank Transfers (for bulk or corporate orders)

Is my payment secure? – Yes! We use secure payment gateways to ensure all transactions are safe and encrypted.

How should I store my tea? – To maintain freshness and flavor, store your Horizon Tea in:
✔ Airtight containers
✔ A cool, dry place away from moisture and direct sunlight
✔ Away from strong odors (as tea absorbs smells easily)

What is the shelf life of your tea? – Check the expiry date on the packaging for specific details.

Can I return or exchange my order? – We take great care in delivering the finest quality tea, but if you receive an incorrect item, please contact us within 1 day of delivery for a replacement.

What items are non-refundable? – Due to food safety regulations, we cannot accept returns on opened or used tea products.